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REMOTE SERVICE 2.0

Only a link away

INCLUDED IN THE SERVICE MODULE

  • Multi-media communication using M2M technology
  • Prioritised support in the case of service need
  • Guaranteed reaction time
  • Technical quarterly report 2.0 (TQR) on your machine park

YOUR ADVANTAGES

  • Targeted fault analysis
  • Cost efficient unplanned downtime of your machine park
  • Best possible availability of your machines
  • Optimised preparation for service calls
  • Optimised spare parts identification

eSupport

Telephone support (Call) and on-line access on your machine park

eDiagnostics

Analysis of faults and function on demand

eCheck Ups

Evaluation of the current condition of your machine with recommended measures

eMonitoring

Monitoring of operating conditions

IT-Services

Consulting and set-up of networks

Application Manager

Updates and Backups